Ukuran Kinerja Untuk Pelanggan, Proses Bisnis, Internal dan Karyawan

Perspektif Pelanggan, Ukuran Generik

- Market Share
- Acc Share
- Retention and Loyalty

Ukuran Inti dari Pelanggan
- Satisfaction
- Acquisition
- Retention
- Market and Account Share

Ukuran Kualitas
- Defects
- Parts Per Million (PPM) Defect Rates

Lainnya
- Return by Customer
- Warranty CLaims
- Field Service Requests.

Cycle Time
- Order Fullfillment Cycle = Lebih luas Cyctle Time
- Flow of Physical Materials = Lebih sempit Cycle Time