Perspektif Pelanggan, Ukuran Generik
- Market Share
- Acc Share
- Retention and Loyalty
Ukuran Inti dari Pelanggan
- Satisfaction
- Acquisition
- Retention
- Market and Account Share
Ukuran Kualitas
- Defects
- Parts Per Million (PPM) Defect Rates
Lainnya
- Return by Customer
- Warranty CLaims
- Field Service Requests.
Cycle Time
- Order Fullfillment Cycle = Lebih luas Cyctle Time
- Flow of Physical Materials = Lebih sempit Cycle Time
- Market Share
- Acc Share
- Retention and Loyalty
Ukuran Inti dari Pelanggan
- Satisfaction
- Acquisition
- Retention
- Market and Account Share
Ukuran Kualitas
- Defects
- Parts Per Million (PPM) Defect Rates
Lainnya
- Return by Customer
- Warranty CLaims
- Field Service Requests.
Cycle Time
- Order Fullfillment Cycle = Lebih luas Cyctle Time
- Flow of Physical Materials = Lebih sempit Cycle Time